Refund Policy
Last updated October 2, 2026
Summary:
- Failed orders are refunded automatically — usually within 15 minutes
- Successfully delivered top-ups, codes and PINs are final
- Unused eSIMs (zero data consumed) get a full refund
International Airtime Top-ups
International top-ups are delivered via Ding, Reloadly, or Zendit depending on the destination country and carrier.
- Successful delivery: the sale is final. Once credit has been added to the recipient's phone, we cannot reverse it.
- Failed delivery: if the top-up fails at the provider, a refund is issued automatically. Our system checks for failed orders every 15 minutes. Most refunds complete within 30 minutes of the original order.
- Wrong phone number: if you enter an incorrect phone number and the top-up is delivered to the wrong recipient, we cannot issue a refund. Please double-check the number before placing your order.
Thailand Top-ups (AIS, DTAC, TrueMove H)
Thai carrier top-ups are processed through Vivid Productions, Co. Ltd. and its authorized telecom partners.
- Successful delivery: the sale is final.
- Failed delivery: refunded automatically. The carrier mismatch detection system will attempt to re-send to the correct carrier before failing an order.
- Operator delays: some carrier-side delays can occur. Our system monitors pending orders for up to 24 hours before timing out and issuing a refund.
eSIM Data Plans
- Unused eSIM (zero data consumed): you receive a full refund. You can request a refund from your My eSIMs page — if the plan shows zero usage, the refund is processed instantly.
- eSIM with data used: once any data has been consumed, no refund is available.
- Failed purchase: if an eSIM plan fails to provision, you are refunded automatically.
- eSIM top-ups: follow the same rules — if the top-up fails, you are refunded; once data is consumed, the sale is final.
Gift Cards, Game Credit & Utility Payments
- Code delivered successfully: all gift card and voucher codes are final once delivered. Codes cannot be returned, exchanged, or refunded after delivery.
- Failed delivery or invalid code: if a code fails to deliver or is reported as invalid within 48 hours of purchase, contact us for a refund. Please include your order ID.
Data Bundles & PINs
- PIN/voucher delivered: the sale is final once the PIN or voucher code is revealed.
- Failed delivery: refunded automatically.
Where Refunds Go
| Payment Method |
Refund Destination |
Expected Timing |
| Credit/debit card (Omise) | Original card | 3–10 business days |
| Credit/debit card (Stripe) | Original card | 5–10 business days |
| PayPal | Account balance | Within 30 minutes |
| Alipay | Account balance | Within 30 minutes |
| PromptPay (via Omise) | Account balance | Within 30 minutes |
| Xendit (Maya, ShopeePay, BPI, etc.) | Account balance | Within 30 minutes |
| Account balance | Account balance | Instant |
| USDC (Partners Portal) | USD wallet balance | Instant |
"Account balance" means your MobileTopup.com wallet — you can use it for future purchases immediately. Card refunds depend on your bank's processing time.
Edge Cases
- Wrong phone number: if you entered an incorrect number and the top-up was delivered, we cannot reverse it. Always double-check the number before paying.
- Duplicate payments: if you are charged twice for the same order, contact us and the duplicate charge will be refunded to the original payment method.
- Operator-side delays: some mobile operators take longer to process top-ups. Our system monitors pending orders for up to 24 hours. If the top-up still hasn't been confirmed after that time, the order is failed and refunded automatically.
How to Request a Refund
Policy Changes
We may update this refund policy from time to time. The "Last updated" date at the top will reflect any changes. Your continued use of the Site constitutes acceptance of the updated policy.