Privacy Policy

Last updated September 22, 2026

Thank you for choosing to be part of our community at Vivid Productions, LLC, doing business as MobileTopup.com ("MobileTopup.com," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices, please contact us at [email protected].

This privacy notice describes how we might use your information if you:

  • Visit our website at https://mobiletopup.com
  • Use the Partners Portal at partners.mobiletopup.com
  • Interact with the Eve AI agent at agent.mobiletopup.com (via web, WhatsApp, or Telegram)
  • Download and use our mobile application
  • Engage with us in other related ways, including any sales, marketing, or events

In this privacy notice, if we refer to:

  • "Website" — any website of ours that references or links to this policy
  • "App" — any application of ours that references or links to this policy
  • "Services" — our Website, App, APIs, AI agent, and other related services

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Use Your Information?
  3. Will Your Information Be Shared With Anyone?
  4. Do We Use Cookies and Other Tracking Technologies?
  5. How Do We Handle Your Social Logins?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. Do We Collect Information from Minors?
  9. What Are Your Privacy Rights?
  10. Controls for Do-Not-Track Features
  11. Do California Residents Have Specific Privacy Rights?
  12. Do We Make Updates to This Notice?
  13. How Can You Contact Us About This Notice?
  14. How Can You Review, Update, or Delete the Data We Collect?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, make a purchase, express an interest in obtaining information about us or our products, or otherwise contact us.

The personal information we collect may include:

  • Identity data: names, email addresses, phone numbers, account credentials
  • Transaction data: phone numbers you send topups to, order history, product selections
  • Payment data: we do not store full credit card numbers. All payment data is processed by our payment processors. You may find their privacy notices here:
    • Stripe
    • Omise (Opn Payments)
    • PayPal
  • Social login data: if you register using Google or Facebook, we receive your name, email address, and profile picture from those providers.
  • AI agent interactions: if you use Eve (our AI agent via WhatsApp, Telegram, or web chat), we store conversation history to provide support and fulfill orders.

Information automatically collected

In Short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

  • Log and usage data: IP address, browser type, pages viewed, date/time stamps, referring URLs
  • Device data: device type, operating system, unique device identifiers
  • Location data: approximate location based on your IP address, used to detect your country for service customization (e.g., display currency, relevant carriers)

2. How Do We Use Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We use the information we collect or receive:

  • To fulfill orders: process your topup, eSIM, and gift card purchases and deliver them to the recipient.
  • To manage your account: create and manage your registration, maintain your order history and saved phone numbers.
  • To process payments: facilitate payment through our integrated payment processors.
  • To communicate with you: send order confirmations, receipts, and service-related emails via Mailgun.
  • To provide support: respond to your inquiries via email, WhatsApp, Telegram, or our AI agent.
  • To detect and prevent fraud: monitor transactions for suspicious activity, enforce our Terms of Service, and protect our users.
  • To improve our Services: understand how our Services are used and identify areas for improvement.
  • For error tracking: we use Sentry to capture and diagnose software errors, which may include technical context about your session (no personal information is intentionally collected for this purpose).

3. Will Your Information Be Shared With Anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may share your data with the following categories of third parties:

  • Payment processors: Stripe, Omise (Opn Payments), PayPal, Xendit — to process your payments.
  • Topup and eSIM providers: Ding, Reloadly, eSIM Access, Wondd — to deliver your purchased services. We share only the phone number or account identifier necessary to fulfill the order.
  • Email service: Mailgun — to send transactional emails (receipts, confirmations).
  • Error tracking: Sentry — to monitor and fix software errors.
  • Analytics: Google Analytics — to understand site usage patterns.
  • Reviews: Trustpilot — to collect and display customer reviews.
  • Carrier lookup: Twilio — to identify mobile carriers for phone numbers you submit.
  • Bot protection: Cloudflare Turnstile — to prevent automated abuse.
  • Hosting: DigitalOcean (main app), Vercel (Partners Portal and Eve agent), Neon (database).

We do not sell your personal information. Vivid Productions, LLC has not sold any personal information to third parties for a business or commercial purpose.

4. Do We Use Cookies and Other Tracking Technologies?

In Short: We use cookies and similar technologies to collect and store information.

We use cookies and similar tracking technologies to access or store information. For detailed information about the cookies we use, please see our Cookie Policy.

5. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your Google or Facebook account. When you choose to do this, we will receive your name, email address, and profile picture from the social media provider. We use this information only to create and manage your account. We do not post to your social media accounts or access your contacts, friends lists, or other data beyond what is listed above.

Google API Services User Data

Our use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • What we access: only your name, email address, and profile picture, requested at sign-in.
  • How we use it: solely to create and manage your MobileTopup.com account, verify your identity, and communicate with you about your account and orders.
  • Sharing: we do not share, transfer, or disclose your Google account data to any third party, except as described in "Will Your Information Be Shared With Anyone?" above (for example, our email provider Mailgun, to send you order-related messages) — and never for advertising.
  • Protection: your Google account data is protected using the same technical and organizational security measures described in "How Do We Keep Your Information Safe?" below.
  • Retention and deletion: your Google account data is retained only for as long as your account remains active and is deleted along with your account data upon account termination, as described in "How Long Do We Keep Your Information?" and "What Are Your Privacy Rights?" below.

We do not use Google user data to serve advertisements, sell it to data brokers or any other third party, use it to determine creditworthiness or for lending purposes, or use it to train generalized or non-personalized AI or machine learning models.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These include encrypted connections (TLS/HTTPS), hashed API keys (SHA-256), secure payment processing through PCI-compliant providers, and containerized infrastructure. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.

8. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

9. What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, and certain US states), you have rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, and to data portability. To exercise these rights, please contact us at [email protected].

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in to your account settings and update your information.
  • Contact us at [email protected].

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Service, and/or comply with applicable legal requirements.

Opting Out of Email Marketing

You can unsubscribe from our marketing email list at any time by clicking the unsubscribe link in the emails that we send. We may still send you service-related emails necessary for account administration (e.g., order confirmations, receipts).

10. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature or setting. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. Do California Residents Have Specific Privacy Rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to request information about categories of personal information we disclosed to third parties for direct marketing purposes. We do not disclose personal information to third parties for direct marketing purposes.

Under the California Consumer Privacy Act (CCPA), California residents have the right to request deletion of their data, the right to know what data we collect and how it is used, and the right to non-discrimination for exercising their privacy rights. To exercise these rights, contact us at [email protected].

12. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

Vivid Productions, LLC
100 N Howard St Ste R
Spokane, WA 99201-0508
United States

Thai services:
Vivid Productions, Co. Ltd.
Siripanich Building 5th Floor, Room 5I
No. 191 Moo 2, Huaykaew Rd
T. Suthep, Muang, Chiang Mai 50200
Thailand

14. How Can You Review, Update, or Delete the Data We Collect?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at [email protected].